FAQ
Q: Do you take small orders?📦
A: Yes, Xinxing Pad would love to support small-sized business and grow with you.
Q: Can you send products to my country?✈️🚢
A: Yes, we are able to ship your goods worldwide by air, express, and sea. Accepted delivery terms: FOB, CFR, CIF, EXW, Express Delivery, etc.
Q: Can you do OEM for me?🎨
A: Certainly, Xinxing Pad specializes in OEM orders. Please contact us and share your requirements, we can start sampling ASAP.
Q: What's your payment terms?💰
A: Our payment term is 30% deposit in advance, the remaining 70% paid before shipment. You could pay by Paypal(if small amount), T/T (bank transfer), LC, etc.
Q: How can I place the order?📝
A: Step 1, clients provide us the details of the bulk purchasing or OEM order, we will send you an invoice for confirmation; Step 2, after getting our invoice, you will pay us 30% deposit; Step 3, we will start our production after deposit received.
Q: When can I get the quotation?⏱️
A: Usually, it only take us less than 24 hours to provide you the best quotation after receiving your inquiry.
Q: Why customers choose Xinxing Pad while not other suppliers?⭐
A: With 10-year trustworthy industry experience, Xinxing Pad is able to supply high quality products to our customers and create constant value for them. Also, our professional account team ensures our international buyers enjoy the first-class service without any barriers.
Q: What is your lead time?📅
A: Normally, our lead time is 15-20 days. But it may take longer time in high season.
Q: How much does the sample cost?🧪
A: Clients can get free samples at Xinxing Pad. However, the shipping cost is not included.
Q: Where is Xinxing Pad company? Could we visit your factory?🏭
A: Xinxing Pad is located in Haining, Zhejiang, 2 hours drive from Shanghai Pudong International Airport. It is convenient to pay a visit to us.
Q: Can your washable bed pads be washed and dried in commercial machines?🧺
A: Yes, our upgraded TPU bonding technology ensures our reusable underpads can withstand over 100+ high-temperature commercial laundering and industrial drying cycles without delamination or leaking.
Q: What is the custom MOQ for private label amazon sellers?🛒
A: We are highly supportive of cross-border e-commerce sellers. Our MOQ for custom sizes/prints starts as low as 100-200 pcs per SKU, with FBA-compliant packaging options (polybags with warning labels and insert cards)
Q: What sizes do you offer? Can we get custom sizes?📏
A: We offer standard sizes and also support fully custom sizes to fit different beds, stretchers, or pet playpens. Please let us know your required dimensions, and we'll provide a quotation.